At Heel Luxe Shop, we understand that anticipation is part of the luxury experience. That’s why we’ve crafted a delivery service that’s as thoughtful as our footwear collections, bringing our carefully curated heels, sandals, and flats to fashion-forward women across the globe.

Please note: We currently ship worldwide with the exception of some Asian countries and remote locations. All orders are processed within 1-2 business days from our headquarters in Kingston upon Hull.

Your Shipping Options

✈️

Standard Shipping: £12.95

For those who can’t wait to step into their new shoes, our premium courier service delivers in 10-15 business days after dispatch. Your order will be handled by either DHL or FedEx, with tracking provided so you can follow your package’s journey from our boutique to your doorstep.

🎁

Free Standard Shipping on Orders Over £50

When your order qualifies for free shipping, we’ll send your footwear via EMS with an estimated delivery time of 15-25 business days after dispatch. This economical option is perfect when you’re stocking up on multiple pairs or planning ahead for the season.

What to Expect After You Order

Once you’ve selected your perfect pair (or pairs – we don’t judge!), here’s what happens:

  1. Order Processing: Our team carefully prepares your order within 1-2 business days. We inspect each pair to ensure it meets our quality standards before packaging.
  2. Dispatch Notification: You’ll receive an email with tracking information when your order leaves our boutique.
  3. In Transit: Depending on your location and shipping method, your stylish new footwear will be with you soon.
  4. Delivery: Our courier partners will deliver your package directly to your specified address.

Pro Tip: Our metallic heels and wedge collections are particularly popular – if you’ve ordered these statement pieces, consider opting for standard shipping to get them on your feet faster for that special occasion!

International Considerations

As we ship globally (excluding some Asian countries and remote locations), please be aware that:

  • Customs duties or import taxes may apply depending on your country’s regulations
  • Delivery estimates may vary slightly during peak seasons or due to local circumstances
  • All times are given in business days (excluding weekends and public holidays)

Our Delivery Promise

Just as we’re committed to providing footwear that combines runway inspiration with everyday wearability, we’re equally dedicated to ensuring your order arrives safely and in perfect condition. Whether you’ve chosen our office-ready court heels, weekend-perfect flatforms, or comfortable-yet-chic loafers, we handle every package with the care it deserves.

Should you have any questions about your delivery, our customer service team is always here to help at [email protected].

Now that you know how we deliver, why not explore our collections? From wide fit heels for ultimate comfort to statement-making high heels that elevate any outfit, your perfect pair awaits at Heel Luxe Shop – where every step is a statement.